| Q1. Can I tour the distillery? | |
| A1. | We sincerely apologize, but at this time, Kyoto Shuzo Corporation does not offer public tours of the distillery, including visits to the production areas. We appreciate your understanding as we focus on maintaining product quality and a controlled production environment. |
| Q2. Where can I purchase your products? | |
| A2. | In Japan, our products are available at liquor stores, department stores, and specialty shops within Kyoto Prefecture. For a detailed list of stores, please refer to our [Store Locator] page to find the nearest retailer. Please note that product availability and stock may vary by store, so we recommend contacting the store directly for the latest information. |
| Q3. Do you have an online shop? | |
| A3. | We regret to inform you that Kyoto Shuzo Corporation products are not currently available for purchase online. We kindly ask that you buy our products directly at stores within Kyoto Prefecture. |
| Q4. Can I purchase your products outside Kyoto Prefecture? | |
| A4. | In Japan, our products are sold exclusively within Kyoto Prefecture. Overseas, however, our products are available through authorized distributors. We apologize for any inconvenience, and we hope you will visit our stores when you are in Kyoto. |
| Q5. Can I buy products directly at the Kyoto Shuzo Corporation headquarters (distillery) or office? | |
| A5. | We are sorry, but direct sales are not available at our headquarters or office. As our staff focus on production, we kindly ask that you purchase our products at stores within Kyoto Prefecture or through authorized distributors overseas. |
| Q6. I see sediment or small floating particles in the bottle. Does this mean there is a problem with the quality? | |
| A6. | Please rest assured that any sediment or small floating particles in the bottle do not affect the quality. Kyoto Shuzo Corporation uses a non-chill-filtered process to allow you to fully enjoy the whisky’s natural richness and flavor. Because of this method, natural oils and flavor components remain in the whisky, which may appear as cloudiness or sediment when the temperature drops. These are completely normal and do not affect quality, allowing you to enjoy the full, rich flavor of the whisky. |